Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@anhistore.com . Please note that returns will need to be sent to the following address: 17224 S Figueroa St, Gardena, CA 90248, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@anhistore.com .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@anhistore.com.
Business days: Monday through Friday
This return policy is valid for the countries: United States
You have the right to return 30 days after the arrival of your order.
The products can easily be returned.
The actual return costs are the responsibility of the customer and must be paid to the shipping party. This applies both in the case of dissatisfied products as well as a deffect received product.
Returns & Refunds
We want you to be completely satisfied with your purchase from ANHISTORE. Our return policy ensures a straightforward and fair process for all customers.
Return Window & Conditions
You may return your purchase within 30 days of delivery. Returns must meet these conditions:
- Item is unworn and in original condition
- All original tags and packaging are intact
- Product is not personalized or custom-made
- Item was not marked as final sale or non-returnable
For defective items, please report issues within 7 days of delivery and provide photos of the defect. We’ll cover return shipping for defective products.
Refund Process
When we receive your return, here’s what happens:
- Our team inspects the item (1-2 business days)
- Upon approval, we process your refund (7 business days)
- Your bank processes the refund (5-10 business days)
Refunds are issued to your original payment method and include the full product cost plus shipping fee.
Exchange Information
Size and color exchanges are available within 30 days of delivery, subject to stock availability. To request an exchange:
- Email support@anhistore.com with your order number
- Specify the desired exchange item
- Return the original product in unworn condition with all tags attached
Return Instructions
To start your return:
- Email support@anhistore.com
- Include your order number and return reason
- Wait for our return authorization
- Ship the item back using a trackable method
- Keep your shipping proof
Contact & Support
Our customer service team is available Monday through Friday, 8:00 AM – 5:00 PM UTC-5:
Email: support@anhistore.com
Response time: Within 24 hours
Please note: Personalized items, custom-made products, and items marked as final sale cannot be returned unless defective.